Mrs. Fields/TCBY yogurt
  • 11-Oct-2015 to 31-Dec-2018 (EST)
  • Boulevard Mall
  • Amherst, NY, USA
  • $10+
  • Hourly
  • Full Time

As a Mrs. Fields Shift Leader, you must be a firm believer of our core value "Customer comes first, everything else waits" by providing exceptional customer service with a sense of urgency and energy.  You will lead and motivate Team members to achieve the shift sales goal and ensuring that store operation is according to the franchise standards. You must have a vibrant and outgoing personality and love to make people smile! Baking and Cake decorating skills a plus!

Job Responsibilities:

  • Be a brand ambassador'have genuine love for our product and willingness to step out of the store, interact with customers, and enthusiastically offer product samples to drive sales on a daily basis.
  • Provide a positive, friendly and helpful customer service approach in all transactions with the shopping public.
  • Utilize suggestive selling techniques and sampling procedures.
  • Prepare and display all products according to company standards and policies in order to provide a positive and inviting image to customers.
  • Follow all procedures and record-keeping requirements designed to control waste.
  • Receive inventories, and rotate product and supplies in an efficient manner.
  • Maintain store cleanliness as outlined in company policy.
  • Open and close the store in accordance with company policy.
  • Be reliable and comfortable working in a fast-paced environment.
  • Follow company policy and exercise the highest level of professional care in cash handling responsibilities.

Essential Job Requirements/Functions:

  • Ability to work well with team members, take direction from Store Manager, and be open to receiving feedback and willing to make appropriate changes.
  • Experience working with customers.
  • Maintain a positive attitude.
  • Ability to lift, push, pull, or carry up to 30 pounds frequently.
  • Constant standing/walking for eight hours or more at a time.
  • Frequent bending, stooping, and reaching above shoulder height.
  • Occasional squatting.
  • Frequent squeezing of hand and wrist
Mrs. Fields/TCBY yogurt
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